At Busy Studios, we want you to be completely satisfied with your purchase. If an order arrives damaged or there is a mistake on our behalf, you can initiate a claim within 14 days from the date of delivery.

Here are the details of our returns policy:

1. Eligibility:
- All sales are final. However, if an item delivered to you is damaged upon arrival, a refund may be issued.
- The item must be in its original condition, unworn, unwashed, and with all tags and labels attached.

2. Return Process:
- Contact our customer support team at via our contact us page to initiate the claims process. Please provide your order number and a brief reason for the return Photo Evidence is also advised 
- Our team will review your request and provide with the return shipping instructions.

3. Return Shipping:
- The customer is responsible for the return shipping costs, unless the return is due to a manufacturing defect or an error on our part.
- We recommend using a trackable shipping method to ensure the safe return of the item.

4. Inspection and Processing:
- Once we receive the returned item, our team will inspect it to ensure it meets the return policy requirements.
- If the item is in acceptable condition, we will process the refund or exchange within 5 business days.

5. Refund Method:
- Refunds will be issued to the original payment method used for the purchase.
- Please note that shipping fees and taxes are non-refundable.

6. Exchanges:
- If you wish to exchange an item for a different size or color, please specify this in your return request.
- Exchanges are subject to availability, and we will notify you if the requested exchange is not possible.

7. Damaged or Defective Items:
- If you receive a damaged or defective item, please contact our customer support team immediately with photographic evidence.
- We will provide a full refund or replacement for damaged or defective items, including return shipping costs.

8. Late or Lost Returns:
- Returns that exceed the 14-day period will not be accepted, except in cases of shipping delays beyond your control.
- We recommend tracking your return shipment to avoid any issues with lost returns.

By shopping at Busy Studios, you agree to comply with this returns policy. If you have any further questions or concerns, please don't hesitate to contact our friendly customer support team. We value your satisfaction and look forward to providing you with a pleasant shopping experience.